Customer Retention

Your business can be much more


Our tried & tested business model

Customer Retention

Too many business owners focus on getting customers and neglect the ones they already have!

Here’s an interesting statistic, based on research performed by Bain & Company… do you know that increasing retention by 5% increase profits by 25% to 95%.

Did you get that? You’re missing out on between 25% and 95% additional profits hitting your bank account, by not retaining 5% of your existing customers…

The question now is, what are you doing to retain your most valuable customers?

If you’re tired of seeing a huge “churn rate” in your business and you’re looking for a way to retain existing customers, then we could help!

Now more than ever, you need to utilize the most effective and proven ways to keep the customers you work hard to obtain…

Let me ask you this… what is the lifetime value of each of your customers and when was the last time you actually calculated the cost of losing customers as opposed to extending their lifetime value?

But many times, the reason customers stop doing business with you is because they feel neglected, un-appreciated or they were not the right type of customer in the first place!

Our goal is to find the root cause of customers no longer doing business with you and to create a system to not only build customer loyalty but create an effective communication system between your business and the customer you serve.

Kevin Bray

Matrixo CEO & Founder

My day to day work requires me to be on top of business affairs worldwide. This is where the offices of Shuster & Shuster help me out.

Melina Matsoukas

DOBL Customer Manager

As a representative of the law offices of Simon Brinks, I get all my professional advice from Mr Shuster himself. What an inspiration!